Terms of service

General terms and conditions of KRAGÜ GmbH

1. Scope

The following general terms and conditions apply exclusively to the business relationship between KRAGÜ GmbH (hereinafter "KRAGÜ") and the customer.

2. Prices

The prices are given in EURO including the legally applicable sales tax. The sales tax rate and share is shown in the invoice.

3. Conclusion of the contract

The presentation of goods in the KRAGÜ online shop is only a non-binding invitation to order goods from KRAGÜ.

With your order at KRAGÜ you are making a binding offer to conclude a purchase contract.

The acceptance of the offer by KRAGÜ takes place through delivery of the ordered goods. The automatically generated e-mail order confirmation does not represent acceptance of the offer, but merely documents that the order has been received by KRAGÜ.

If, while processing your order, KRAGÜ discovers that the products you have ordered are not available, you will be informed by email.

4. Delivery

KRAGÜ delivers to the order address given by the customer. A delivery can only take place within the Federal Republic of Germany. The processing takes place via DHL or Hermes. Delivery to post office boxes is excluded.

5. Warranty

The statutory warranty regulations apply.

6. Right of return

6.1. Right of withdrawal:
You can submit your contract declaration within 14 days without giving reasons in text form, e.g. Letter, fax, e-mail, or - if the item is given to you before the deadline has expired - also by returning the item. 

The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before the fulfillment of our information obligations according to Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation or the return of the item must be addressed to:

KRAGÜ online shop

Oberanger 43-45
80331 Munich

6.2. Consequences of cancellation:
In the case of an effective cancellation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. If you are unable to return or surrender to KRAGÜ the service received and the benefits (e.g. advantages of use) or only partially or only in a deteriorated condition, you must compensate KRAGÜ for the value. 

You only have to pay compensation for the deterioration of the item and for any benefits drawn insofar as the use or the deterioration is due to handling of the item that goes beyond checking the properties and functionality. This means testing and trying out the respective goods, as is possible and customary in a shop. 

Dispatchable goods are returned at our expense and risk. Items that cannot be sent by parcel will be picked up from you. 
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of cancellation or the goods, for us with their receipt. 

6.3. Acceptance of returns
We point out that returns are not borne by KRAGÜ GmbH, but are to be paid by the buyer.

7. Payment methods

You can pay the purchase price in advance by bank transfer to the specified account within 5 days of placing the electronic order.

8. Data protection

The personal data of the customer, which KRAGÜ becomes aware of in the context of a business relationship, is stored and, if necessary, passed on to affiliated companies for the purpose of order processing. All data will be treated confidentially. The customer knows the possibilities of data transfer within the scope of the payment modalities (section 7 of these terms and conditions).

KRAGÜ uses the data to provide the customer with further information about new products (email newsletter). If the customer does not wish this, he can note this when ordering or unsubscribe from the newsletter at any time.

The data will not be used or passed on for further advertising purposes. The interests of the customer worthy of protection are taken into account by KRAGÜ in any case.

9. Gift Certificate

Activation and redemption
The KRAGÜ gift voucher is issued by KRAGÜ. The credit on the voucher card can only be redeemed in whole or in part for a purchase in the online shop at http://www.kragü.de. A cash payment or interest on the credit balance or remaining credit is not possible or does not take place.

The gift voucher is valid for 3 months from the date of purchase, starting with the month following the purchase. The gift voucher can only be redeemed in the online shop.

Disclaimer of liability

The gift voucher is bearer paper and should be treated like cash. It can be used by anyone in possession of the gift voucher. It is also possible to redeem it in the online shop without an identity check. There is no provision for blocking the gift voucher. Liability on the part of KRAGÜ for the voucher credit is excluded in particular in the event of loss, illegibility, theft and misuse, unless KRAGÜ or an employee is accused of willful or grossly negligent behavior.

10. Voluntary exchange option

KRAGÜ voluntarily gives you the opportunity to return the products you have purchased from us, regardless of your statutory right of withdrawal. You can then return all items purchased in the KRAGÜ online shop within 14 days of receipt without giving a reason, provided that the goods are complete and in an unused and undamaged condition. It is only permitted to check the goods, as would be customary in a shop for trying them on.

We point out that returns are not borne by KRAGÜ GmbH, but are to be paid by the buyer.

In addition, you have the statutory right of withdrawal described in Section 6.

11. Provider identification


Schraudolphstraße 24

D-80799 Munich

Phone: +49 (0) 157 85588865
Fax: +49 (0) 98108692 

Email: info@kragu.com