General Terms and Conditions of KRAGÜ GmbH

1. Scope of Application

The following General Terms and Conditions of Business of KRAGÜ GmbH (hereinafter referred to as "KRAGÜ") shall apply exclusively to the business relationship between KRAGÜ GmbH (hereinafter referred to as "KRAGÜ") and the customer.

2. Prices

The prices are stated in EURO including the legally valid sales tax. The rate and proportion of value added tax shall be shown in the invoice.

3. Conclusion of the Contract

The presentation of goods in the KRAGÜ online shop is merely a non-binding invitation to order goods from KRAGÜ.

By placing an order with KRAGÜ, you make a binding offer to conclude a sales contract.

KRAGÜ accepts the offer by delivering the ordered goods. The automatically generated e-mail order confirmation does not constitute acceptance of the offer, but merely documents that KRAGÜ has received the order.

If KRAGÜ discovers during the processing of your order that ordered products are not available, you will be informed by e-mail.

4. Delivery

KRAGÜ delivers to the order address specified by the customer. The delivery will be handled by DPD, DHL or Hermes. Delivery to post office boxes is excluded.

5. Warranty.

The statutory warranty regulations apply.

6. Right of Return.

6.1. Right of Withdrawal:

You may withdraw your contractual declaration within 14 days without giving reasons in writing, e.g. letter, fax, e-mail, or - if the goods have been delivered to you before the end of this period - also by returning the goods.
The period begins after receipt of this instruction in text form but not before receipt of the goods by the recipient and also not before we have fulfilled our duties to inform according to article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB as well as our duties according to § 312g paragraph 1 sentence 1 BGB in connection with article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period. The revocation or the return of the goods is to be addressed to:

Schraudolphstraße 24
80799 Munich

6.2 Consequences of Cancellation:
In the event of an effective cancellation, the services received by both parties shall be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return or surrender to KRAGÜ the received goods or services and any benefits (e.g. advantages of use) or only partially or only in a deteriorated condition, you must compensate KRAGÜ for the loss in value.
You shall only be obliged to pay compensation for the deterioration of the goods and for any use made of them, if the use or deterioration is due to handling of the goods which goes beyond the examination of their properties and functionality. This includes testing and trying out the respective goods, as it is possible and usual in a retail shop.

Items that can be sent by parcel post are to be returned at our expense and risk. Goods that cannot be sent by parcel post will be collected from you.

Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

6.3. Acceptance of Returns

We would like to point out that returns are not borne by KRAGÜ GmbH, but are to be paid for by the buyer.

7. Payment Modalities

You can pay the purchase price in advance by transfer to the specified account within 5 days of submission of the electronic order.

8. Data protection

The personal data of the customer which become known to KRAGÜ in the course of a business relationship are stored and, if necessary, passed on to affiliated companies for the purpose of order processing. All data will of course be treated confidentially. The customer is aware of the possibilities of passing on data within the framework of the payment arrangements (item 7 of these GTC).

KRAGÜ uses the data for further information of the customer about new products (e-mail newsletter). If the customer does not wish this, he can note this when ordering or cancel the newsletter at any time afterwards.

The data will not be used for further advertising purposes. The interests of the customer which are worthy of protection are always taken into account by KRAGÜ.

9. Gift Voucher

Activation and Redemption

The KRAGÜ gift voucher is issued by KRAGÜ. The credit balance on the gift voucher card can only be redeemed in whole or in part with a purchase in the online shop at http://www.kragü.de. Cash payment or interest on the credit or remaining credit is not possible.

The gift voucher is valid for 3 months from the date of purchase, beginning with the month following the purchase. The gift voucher can only be redeemed in the Online Shop.

The gift voucher is bearer paper and should be treated as cash. It can be used by any person in possession of the gift voucher. It can also be redeemed in the online shop without an identity check. There is no possibility to block the gift voucher. KRAGÜ shall not be liable for the voucher credit, in particular in the event of loss, illegibility, theft or misuse, unless KRAGÜ or an employee is accused of intentional or grossly negligent conduct.

10. Voluntary Exchange Possibility

KRAGÜ gives you the opportunity voluntarily to return the products purchased from us, irrespective of your statutory right of revocation. You can then return all items purchased in the KRAGÜ online shop without giving reasons within 14 days of receipt, provided the goods are complete and in unused and undamaged condition. You may only inspect the goods as would be customary in a retail shop for fitting purposes.

We would like to point out that returns are not borne by KRAGÜ GmbH, but are to be paid by the buyer.

In addition, you are entitled to the statutory right of revocation described in paragraph 6.

11. Supplier identification


Schraudolphstraße 24

D-80799 Munich


Telephone: +49 (0) 157 85588865
Fax: +49 (0) 98108692